Thank you for shopping at Walk With His Light. Our products are digital (downloadable files, PDFs and online content) and are delivered electronically right after payment. Because of this, all sales are final and non-refundable. Please read this policy carefully before completing your purchase.
At Walk With His Light, we strive to provide the best possible customer experience. We understand that circumstances may arise where you need to cancel your order. Please read the following policy carefully to understand the conditions and procedures for cancelling your order.
Cancellation before Access
1.1. Digital products are delivered electronically immediately after payment confirmation. If access has not yet been delivered and you wish to cancel your order, please contact our customer service team immediately. You can reach us using the following information:
Phone: 1-833-853-6540
Email: support@walkwithhislight.com
1.2. If your cancellation request is received before access to the digital product has been delivered, we will cancel the order without any additional charges.
Cancellation after Access
2.1. Once access to the digital product has been delivered (by download link, access code or email), the order cannot be cancelled or refunded.
2.2. If you are subscribed to a recurring program, you may cancel it at any time to stop future charges. Charges that have already been processed are not refundable.
Exceptions
3.1. In certain circumstances, such as during promotional offers or flash sales, we may have specific cancellation policies. These policies will be clearly communicated during the checkout process or in the promotional material.
Communication
5.1. It is essential to maintain open communication throughout the cancellation process. Please ensure that you promptly notify us of your cancellation request and follow any instructions provided by our customer service team.
5.2. We will make every effort to respond to your cancellation request and provide necessary guidance in a timely manner.
Modifications
6.1. Walk With His Light reserves the right to modify or update this cancellation policy at any time. Any changes will be effective immediately upon posting on our website or other communication channels.
6.2. It is your responsibility to review our cancellation policy periodically to stay informed about any updates or modifications.
By placing an order with Walk With His Light, you acknowledge that you have read, understood, and agreed to this cancellation policy. If you have any questions or concerns regarding the cancellation of your order, please contact our customer service team for assistance.
1.1 No Returns: Digital products (including PDF guides, e-books, planners and other downloadable or online content) cannot be returned. Once a file has been delivered or accessed, it cannot be taken back, so returns are not accepted.
1.2 No Physical Shipping: Digital products are delivered electronically to the email address provided at checkout. No physical item is shipped, and no shipping fees apply.
2.1 All Sales Final: Due to the nature of digital goods, all purchases are final and non-refundable once access has been delivered.
2.2 By completing your purchase, you acknowledge that you will receive immediate access to the digital product and that you waive any right to a refund once access has been delivered.
The following items are non-refundable:
a. All digital products, downloads and PDF documents once access has been delivered
b. Gift cards or promotional vouchers
c. Items marked as "Final Sale" or "Non-Returnable"
If you cannot open, download or access your digital product (for example, a broken link, a corrupted file or an access email that never arrived), please contact us at support@walkwithhislight.com with your order details and, if possible, a screenshot. We will fix the issue or resend your access details promptly so you receive the product you purchased.
If you have any questions or concerns regarding our Refund and Return Policy, please contact our customer service team at support@walkwithhislight.com. We are here to assist you and ensure that you have a positive experience with Walk With His Light.
Please note that this Refund and Return Policy is subject to change without prior notice. We encourage you to review this policy periodically to stay informed about any updates.