Thank you for shopping at Walk With His Light. We value your satisfaction and want to ensure a hassle-free experience when it comes to returns and refunds. Please read our Refund and Return Policy carefully to understand your rights and responsibilities.
At Walk With His Light, we strive to provide the best possible customer experience. We understand that circumstances may arise where you need to cancel your order. Please read the following policy carefully to understand the conditions and procedures for cancelling your order.
Cancellation before Access
1.1. If you wish to cancel your order before accessing or downloading the digital product, please contact our customer service team immediately. You can reach us using the following information:
Phone: +1-833-853-6540
Email: support@walkwithhislight.com
1.2. If your cancellation request is received before the product is accessed or downloaded, we will make every effort to accommodate your request and process the cancellation without any additional charges.
Cancellation after Access
2.1. If you decide to cancel your order after accessing or downloading the digital product, please contact our customer service team.
2.2. Cancellation after accessing the product will be treated as a return. You will be responsible for contacting us to explain the issue with the product, and we will assess the situation to determine if a refund is applicable.
Exceptions
3.1. In certain circumstances, such as during promotional offers or flash sales, we may have specific cancellation policies. These policies will be clearly communicated during the checkout process or in the promotional material.
Refunds
4.1. If your cancellation request is approved and the digital product meets the necessary conditions outlined in our Return Policy, we will process the refund as per our standard refund procedure.
4.2. The refund will be issued using the original payment method used during the purchase within 5 – 7 business days, unless otherwise agreed upon.
Communication
5.1. It is essential to maintain open communication throughout the cancellation process. Please ensure that you promptly notify us of your cancellation request and follow any instructions provided by our customer service team.
5.2. We will make every effort to respond to your cancellation request and provide necessary guidance in a timely manner.
Modifications
6.1. Walk With His Light reserves the right to modify or update this cancellation policy at any time. Any changes will be effective immediately upon posting on our website or other communication channels.
6.2. It is your responsibility to review our cancellation policy periodically to stay informed about any updates or modifications.
By placing an order with Walk With His Light, you acknowledge that you have read, understood, and agreed to this cancellation policy. If you have any questions or concerns regarding the cancellation of your order, please contact our customer service team for assistance.
1.1 Eligibility: We accept refund requests or exchanges for digital products within 30 days of the original purchase date. To be eligible, the issue must be reported, and the product must be confirmed as defective or not as described.
1.2 Timeframe: Issues with digital products must be reported within 30 days of purchase. Issues reported after this period will not be eligible for a refund or replacement.
1.3 Process: To initiate a refund or exchange, please contact our customer service team using the following information:
Phone: +1-833-853-6540
Email: support@walkwithhislight.com
Provide us with your order details and a detailed description of the issue. Our team will assess the situation and guide you through the next steps, which may include providing a replacement or refund if eligible.
2.1 Refund Eligibility: Once we verify the issue with the digital product, we will process your refund. The refund will be issued to the original payment method used for the purchase.
2.2 Refund Processing Time: Refunds are typically processed within 5 – 7 business days of confirming the issue. The time it takes for the refund to reflect in your account may vary depending on your financial institution.
The following items are non-refundable:
a. Gift cards or promotional vouchers
b. Items marked as “Final Sale” or “Non-Returnable”
If you encounter issues with a digital product, such as functionality problems or it not meeting the described specifications, please contact us immediately with details and supporting evidence (e.g., screenshots). We will work with you to resolve the issue promptly, either by providing a replacement or initiating a refund or exchange, as appropriate.
If you have any questions or concerns regarding our Refund and Return Policy, please contact our customer service team at support@walkwithhislight.com. We are here to assist you and ensure that you have a positive experience with Walk With His Light.
Please note that this Refund and Return Policy is subject to change without prior notice. We encourage you to review this policy periodically to stay informed about any updates.